Get in touch
Questions about your skin or your order? A real person reads every message.
We can help with orders, ingredients and how to use KOYA. We're not medical professionals and can't diagnose skin conditions — for anything medical, please speak to a doctor, dermatologist or pharmacist.
Everything you're wondering
How long until I see results?
Many people notice brighter, softer skin within the first week, with dark spots and uneven tone visibly improving around 2–4 weeks of daily use — often faster on body areas like underarms and elbows than on the face. Deeper pigmentation keeps improving with continued use, which is why the 3-bar routine is the most popular choice.
Is it safe for all skin tones?
Yes. KOYA is formulated to brighten and even skin tone — not bleach it — and is designed to be safe and effective across the full range of skin tones. As with any active skincare, we recommend a patch test first.
Can I use it on my face and body?
Absolutely. Use it as a daily cleanser on the face and a brightening bar on the body — underarms, knees, elbows, bikini line and anywhere you want more even tone. Always follow with SPF during the day.
Will it dry out my skin?
No. Unlike harsh acid treatments, KOYA balances its actives with hyaluronic acid, collagen, shea butter and olive oil, so skin feels soft and hydrated — not stripped or tight.
Is it gentle enough for sensitive skin?
KOYA is made for daily use and is free from sulfates, parabens and dyes. If your skin is very sensitive, start every other day, patch test, and build up. Discontinue if irritation occurs.
What if it doesn't work for me?
Skin is individual, and we won't pretend every result is the same. That's why we suggest starting with a single bar rather than a bundle — it's a low-cost way to see how your skin responds over a few weeks. There's no subscription and nothing to cancel. If anything's wrong with your order, email us and a real person will sort it out.