We're a small team and we answer every email ourselves.

Get in touch

Email: koyashoplb@gmail.com  Response time: within [1–2] business days, Monday to Friday

For the fastest answer, include your order number if your question is about an order.

Business details

Koya Mansourieh, Metn, Lebanon

What to contact us about

• Order or delivery questions — include your order number

• Returns — see our Refund Policy, then email us to start one

• A reaction to the product — tell us what happened; we take it seriously

• Privacy or data requests — koyashoplb@gmail.com

• Press, wholesale or collaborations — koyashoplb@gmail.com

A note on skin advice

We can help with orders, ingredients and how to use KOYA. We're not medical professionals and can't diagnose skin conditions or advise on medication. For anything medical, please speak to a doctor, dermatologist or pharmacist.